Refund policy

Clothing requires strict condition rules to prevent "wardrobing" (wearing an item once and returning it). Under the Consumer Protection (E-Commerce) Rules 2020, you must clearly state your return window and honor it.

Return Window: We accept returns and exchanges within 14 days of the delivery date.

Eligibility Conditions: To be eligible for a return or exchange, the item must be:

  • Unworn, unwashed, and in the exact condition you received it.

  • Free of makeup stains, odors, or perfume.

  • Accompanied by the original packaging with all tags attached.

Non-Returnable Items:

  • Clearance or Sale items (Final Sale).

  • Accessories or innerwear (for hygiene reasons).

The Process:

  1. Contact us via WhatsApp at +923334571571 or email at hello.pairahan@gmail.com with your order number and a photo of the item.

  2. Once approved, you will need to ship the item back to our warehouse at your own expense.

  3. If you received a defective or incorrect item, we will cover the return shipping costs.

Refunds: Because COD is our primary payment method, refunds will be issued via Bank Transfer, JazzCash, or Easypaisa within 3-5 business days after we receive and inspect the returned item.